At Helix Carbon GmbH, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return or exchange your merchandise in accordance with the policy outlined below.

Please note:
This policy applies exclusively to merchandise purchased through our online shop (e.g., clothing, keychains, stickers, etc.). It does not apply to propellers or parts. For propellers or parts, our return and refund policies will be discussed with you personally when we respond to your inquiry and prior to finalizing your purchase.

Eligibility for Returns

• Items must be returned within 30 days of receiving your order.
• Returned items must be in their original condition, unused, and with any tags or packaging intact, as required by German law.

Return Shipping

• We cover the cost of return shipping for all merchandise. Please contact us to arrange a prepaid return label or other instructions.

Refunds and Exchanges

• You may choose between a full refund or an exchange for returned items.
• Refunds will be issued to your original payment method within 14 days of receiving the returned items.

International Returns

• International customers can also return items under the same terms. If additional documentation is required for customs or shipping, we will provide it.
• Depending on the total value of the original purchase, and your location, we may require additional information for customs.

Defective or Damaged Items

• If you receive a defective or damaged item, please contact us immediately. We will arrange a return or replacement at no additional cost to you.

How to Initiate a Return

To initiate a return or exchange, please contact our customer service team at [insert email or contact details]. Provide your order number and details about the items you’d like to return or exchange.

We value your satisfaction and aim to make the process as straightforward as possible.

Need help?

Contact us at for questions related to refunds and returns.